Privacy Policy

1. Scope and Applicability

This Privacy Policy applies to the Tawreed mobile application, including services offered through the app, and any official communication channels operated by Tawreed Food & Sweets Trading Company.

By using the app, you acknowledge the practices described in this policy.

2. Accounts and Guest Browsing

• Users may create accounts to place and manage wholesale orders.
• Guest browsing may be available without registration for viewing app content and products.
• Certain features, such as placing orders or managing deliveries, may require account registration.

3. Information We Collect

When users create an account or use service features, the app may collect:

• Full Name
• Phone Number
• Business Name
• Address
• Password

4. How We Use Information

We use collected information only for legitimate business and service purposes, including:

• Creating and managing user accounts
• Processing and fulfilling wholesale orders
• Coordinating and improving delivery operations
• Sending operational notices related to your account and orders
• Providing customer support

Address information is used only for order delivery purposes.

5. Location Information

• The app may request access to location data.
• Location access is optional and can be denied in your device settings.
• If granted, location is used to improve delivery services and user experience.

6. Push Notifications

Tawreed uses Firebase Cloud Messaging (FCM) solely for push notifications.

Notifications may include:

• Order status updates
• Promotional offers
• Service announcements

You can manage notification preferences through your device settings.

7. Analytics and Crash Reporting

• The application does not use analytics services.
• The application does not use crash reporting services.

8. Data Sharing

• We do not sell, rent, or share personal information with third parties for commercial gain.
• We do not disclose personal data except when required by law or to protect legal rights and safety.
• No payment card information is shared because such data is not collected by the app.

9. International Availability

The Tawreed service may be available internationally. By using the app, you understand that your information may be processed in jurisdictions where the service operates, subject to applicable legal protections.

10. Data Retention

We retain personal information only for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we take steps to delete or securely anonymize it where feasible.

11. Data Security

We apply reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

No method of transmission or storage is absolutely secure, but we continuously work to maintain practical and appropriate protections.

12. Children's Privacy

Tawreed is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe such data has been provided, please contact us so we can take appropriate action.

13. Account Deletion

Users may request account deletion by:

• Emailing tawreed.wholesale@outlook.com
• Contacting the company via WhatsApp

We may request verification to protect account security before processing deletion requests.

Users may request permanent account deletion by contacting Tawreed through email or WhatsApp. Upon verification, account information will be deleted within a reasonable period unless retention is required by law.

14. User Rights

Subject to applicable law, users may request to:

• Access personal information we hold about them
• Correct inaccurate or incomplete information
• Delete their account and eligible personal data
• Ask privacy-related questions regarding data handling

15. Changes To This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised "Last Updated" date.